A state-of-the-art, feature-rich plug and play
call center solution on cloud with no Capex. Cloud Telephony lets you store an entire unit of warehouse on the cloud. This yields the benefit of quicker access and ease of control.
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From integrating speech recognition and multimedia interaction-driven automation to enabling flexible ondemand agent deployment and scaling, Cloud Telephony Cloud Contact Center by Ubona meets every customer communication need with its future-ready IVR solutions. We are the best futuristic IVR service provider furnishing smart and efficient IVR solutions for your business.
Quick Deployment within days
Speech Recognition with guided browsing.
We try to impart a seamless management of IVR flow with our proven IVR solutions.
Configurable, Rule based, Sticky , queues, call back
Hot and flexible deployments, campaigns,dispositions
All in one Dashboard with role based access
Supports PSTN, IP, Mobile
No downtime
Recordings with sophisticated search and configurable MIS
ISO 27001 and PCI DSS certified v
Being a cloud resident state-of-the-art, highly available virtual infrastructure with robust disaster recovery support, Ubona ensures the best cloud telephony service. HALO Connect by Ubona is designed to handle customer communication needs of large virtual enterprises, ensuring rapid customization to suit their business process along with zero downtime and cost efficiency.
State of art call center with the best of features
Outbound calling to customers through API integration.Design customized and personalized dynamic flows.
Transfer live calls to call center number as per your business need or to Ubona-powered call center application for agent assistance.
Send SMS or email communication to customers after or during the call. API level third party or internal integration options available.
Reach out to customers with simple excel / csv / text file upload option.
Customized inbound and outbound IVR as per your business need with both, DTMF and speech-enabled flows.
Create IVRs with personalized customer data from CRM.
Create, edit or delete agent / supervisor / manager profiles. Manage skills and skill groups.
Customized dashboards for agents and supervisor with CRM and tickets.
Feasibility for API level integration or direct integration with any CRM in modern day market.
Readily available APIs to pull and push tickets and ticket level details.
Simple inbuilt CRM for all relevant customer relationship management.
Live call monitoring dashboard for callers and agents.
Agent performance, call traffic monitoring, routing and complete call center performance monitoring in a single view.
Download any report and customize it as per your business need.
Monitor agent performance, AUX and dispositions at runtime.
Trusted Client Base with Highly Automated Cloud Telephony Solutions and IVR Solutions
